Security FAQ

Is Aider secure?

At Aider, we take a “customer first approach” with everything we do, including data security.

We maintain privacy and security protocols inline with industry best-practices. Aider connects with apps that business owners use and trust and complies with security protocols of those apps. 

These business apps control the access that Aider has to user data. Most importantly, Aider users can decide to give or revoke access to data at any time. 

For added security, all systems and databases are located in Google Cloud data centres within the US. We leverage Google Cloud security products to ensure that our systems and infrastructure are configured in accordance with security and compliance best practices.

How does Aider protect my financial data?

We adopt privacy and security protocols in accordance with best industry practices and inline with all of our app partners. Aider uses the same “data safety” protocols, technology and data centres for storage as other trusted cloud services including Xero and Gmail. 

All of our services run in the cloud. We don't host or run our own routers, load balancers, or physical servers. Our service is built on Google Cloud. 

Google Cloud provides strong security measures to protect our infrastructure and they are compliant with most certifications. You can read more at https://cloud.google.com/security.

Data in Transit: 

All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS 1.2). See the SSL Labs report for aider.ai and advisory.aider.ai

See our privacy statement here.

How does Aider store my data?

Data at Rest: 

Data at rest is encrypted and being stored on the premises of the Google Cloud and Firebase platforms.

Backup and continuity: 

We back up all our critical data. All of our backups are encrypted and stored across multiple locations.

We use infrastructure-as-code platform to manage Aider’s cloud infrastructure and avoid possible security breaches due to the configuration issues. This also allows us to address business continuity risks in the case of a disaster and to recreate the entire platform in a new region.

Internal access policies:

Our internal access policies limit employees access to our customer data based on the least required privilege principles. We perform regular IAM reviews to ensure the policy.

How can I remove my data from Aider if I cancel my subscription?

Please contact us directly if you would like your data removed from Aider.

When does Aider sync with Xero?

Aider regularly performs pulling of Xero data in its data pipeline. Regularity varies depending on the data analysis required. Aider downloads updated data from Xero at least every 3 hours.

We do not currently support any functionality for you to manually sync your files yourself.

Can we install Aider on our own server? 

No, at the moment Aider offers a SaaS solution for advisors and small businesses. We maintain the servers, the security, all of the updates and improvements so that  you don’t have to worry about anything!

Any questions? Submit a request here.